Privacy Policy

Privacy Notice – Updated July 2023

JEWELLERY QUARTER BULLION LIMITED PRIVACY NOTICE AND COOKIE POLICY

This Privacy Notice applies to all information we collect, use and process about you as an applicant in relation to the products and services you receive from us. Jewellery Quarter Bullion Limited is a data controller in respect of personal information that we process in connection with our business. In this notice, references to “we”, “us”, “our” or “JQB” are references to Jewellery Quarter Bullion Limited. JQB is registered with the Information Commissioner's Office (registration number Z211784X).

We respect your right to privacy, and we are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after your personal information is very important to us and we understand that the protection of your personal information is important to you too. We want you to be confident that your personal data is kept safely and securely, and to understand how we use it to offer you a better experience. This Privacy Notice sets out how we use and protect any information that you give us when you either use our website, call us or visit us.

We may ask you to provide certain information by which you can be identified, when we do this you can be assured that it will only be used in accordance with this Privacy Notice. All information provided by you will be stored securely and processed strictly in accordance with the General Data Protection Regulation and Data Protection Act 2018.

We may change this policy from time to time by updating the information contained herein, you will be notified of any changes as the current version will be dated at the top of the page. We encourage you to check this page regularly to ensure that you understand and are happy with any changes made since your last visit.

For any queries in relation to our processing of your personal data please send an email to dataprotection@bullionbypost.co.uk quoting 'Security and Privacy Enquiry'. Alternatively, you may call or write to us at:

Jewellery Quarter Bullion Limited

Floor 16

Centre City Tower

7 Hill Street

Birmingham

B5 4UA

Phone: 0121 634 8060

 

WHAT INFORMATION WE COLLECT AND HOW WE OBTAIN IT

For the purpose of the recruitment process we will request and process the following data:

  • Your name
  • Your address
  • Your telephone number
  • Your email address
  • Your employment history
  • Communications related to your application (either via email or via this website)
  • Data and documents regarding your “right to work” in the UK
  • Data and documents regarding criminal background (DBS) checks,
  • Information you submit as part of any job application (for example your career history, education, salary, and CV)
  • Information you may voluntarily submit as part of any equal opportunities’ questionnaire, including any disabilities or request for reasonable adjustments.

WHAT WE DO WITH THE INFORMATION WE GATHER

  • Review and process your application.
  • Inform you of the progress.
  • For data analysis and reporting purposes
  • To address complaints that involve you.
  • To make a reasonable adjustment to support your application and any possible future employment.
  • Analyse equality and diversity data
  • Carry out right to work checks to fulfil our legal obligations.
  • Carry out criminal record checks to fulfil our company policy.
  • To carry out Onboarding checks: drafting contracts, references, DBS checks, order equipment, setting up internal HR profiles.

We may also disclose your personal information to third parties in certain circumstances, including:

  • Where we use authorised subcontractors or service providers to perform certain services on our behalf, we may need to share limited information in order that they can perform their services. In these circumstances we will restrict any information that is shared and ensure that they do not share or use this information for any other purpose. Examples of the types of partners we may share your information with include DBS checks providers.
  • Where we have a legal obligation or in order to prevent or detect criminal activity we may share details with regulators, law enforcement, private investigators, tax authorities or other government agencies. This includes situations where we may be obligated to report suspicious activity, and to comply with production or court orders.

 

HOW LONG WE KEEP YOUR INFORMATION

By providing you with products or services we create records that contain your personal data. This information can be held on a variety of media (physical or electronic) and formats.

We manage our records to help us to serve our customers and applicants well and to comply with legal and regulatory requirements. Records help us demonstrate that we are meeting our responsibilities and to keep as evidence of our business activities.

Retention periods for records are determined based on the type of record, the nature of the activity, product or service, the country in which the transaction or application is taking place and the applicable local legal or regulatory requirements.

We normally keep unsuccessful candidates records for up to 12 months after your initial application. Certain records may have longer or shorter retention periods depending on the nature of the information. Retention periods may be changed from time to time based on business or legal and regulatory requirements.

We may occasionally retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law enforcement agencies or regulators.

 

YOUR DATA PROTECTION RIGHTS

We need your data to provide you with the correct products and services, but you have clear rights over what we do with that information. Your rights in respect of the way we handle your data include:

  • Access: You may request a copy of your personal data (known as a Data Subject Access Request or ‘DSAR’).
  • Rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you believe is incomplete.
  • Erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Restriction: You have the right to request that we restrict the processing of your personal information, for example if you feel any of the information we hold is inaccurate or that we no longer need to process it.
  • Marketing: You have the right to object at any time to processing of your personal information for direct marketing purposes.
  • Complaints: You have the right to make a complaint to us about how we’ve used your personal data. You may also make a complaint to the Information Commissioners office (ICO) if you’re unhappy with the way we have handled your data. The ICO can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

  •  
  •  

SK9 5AF

Helpline number: 0303 123 1113

 

SECURITY

We are committed to ensuring that your information is secure with us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

 

KEEPING IN TOUCH WITH YOU

We want to keep you up to date with information about market news and price alerts, stock notifications, and improvements to our website.

If you decide you do not want to receive this information you can request that we stop by sending an email to dataprotection@bullionbypost.co.uk  or by clicking the ‘Unsubscribe’ link within the email. You may also call our Contact Centre on 0121 634 8060.

We will never sell or share your information with third-party companies to enable them to market to you.

 

OPT-OUT CHOICES

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web you may visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

 

WHAT WE USE COOKIES FOR

  • They enable you to transact, while other non-essential cookies enable us to give you an enhanced and personalised web experience and determine relevant products to show you.
  • To personalise and improve your customer experience while using our website.
  • To allow you to securely sign in to our website, so that you can use "My Account" features such as order information or making payments and viewing statements.
  • To recognise the device that you are using.
  • To store the content of your online shopping bag while you browse the site and to complete an order.
  • To record the areas of the Site that you have visited, products you have viewed, time spent browsing, and the products you purchased. We use this information to help make the website more user-friendly, develop our website design and to continuously improve the quality of the service we provide.
  • To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
  • For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

 

ARE COOKIES SAFE?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the Privacy Notice applicable to the website in question.